Returns & Exchanges
At Bamboo Underwear, we want you to experience ultimate comfort. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused and unwashed items in their original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; please ensure the items are in their original, hygienic condition to qualify for a refund.
Receive Your Refund
After our warehouse team inspects your return, your refund or store credit will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing